Frequently Asked Questions
Q: How long does it take to ship? How much is shipping?
A: Most orders ship within 24 hours, typical delivery in 3 or 4 business days (US only)
Please allow extra time for orders placed Fri / Sat / Sun & around holidays.
Please allow maximum of 7-9 business days for some orders
Contact us to arrange for overnight shipping, if available.
- - -
Shipping is free on orders over $49
- - -
Shipping for orders under $49 is currently $5.95 (rates subject to revision)
International shipping is not available, sorry!
Q: I have a Sunrider Member ID / Distributor ID, where do I enter it?
A: Please see the official websites for Sunrider International: www.sunrider.com and buy.sunrider.com.
(HerbsFortune.com is an Independent Sunrider Distributor)
Q: How do I get involved in selling Sunrider products, or become a member / distributor ?
A: Please contact us at 877-425-2126, or email:
Q: What do I do if there is a problem with my order?
A: Your order is backed by our full guarantee. Whether it's a problem with delivery or with the product itself, we will make it right. Just let us know.
Please do not contact the manufacturer (Sunrider International) or send anything back to the return address on your box.
Please look up the tracking number in your order confirmation email. If you have an account, you can log in here. If there is still a problem, contact us.
Q: I can't find a certain product on your website, how do I order it?
A: You can try the search bar, or contact us and we would be happy to help you.
If there is a Sunrider product you would like and it doesn't appear on our website, we are happy to fulfill custom requests. Email us! You can also click the "contact us" button :)
Q: Is it secure to order online from your website?
A: Yes! You can read the reviews from real happy customers.
HerbsFortune.com uses Shopify, the same e-commerce technology used by over 120,000 store owners, including General Electric, Amnesty International, Tesla Motors, Encyclopaedia Britannica and more.